Life Journey

If you are thinking of making a cash payment of your EMI in LIC housing finance, change your mind. Yes, otherwise they will make you to write an assignment.

Last week, I went Saidapet regional office to make my EMI payment. The person who was standing before me writing his account number in all the 500 & 1000 currencies. I was wondered why he was doing this. When I neared the payment counter, I saw a notice  which says “Write your account number in all 500 & 1000 currencies and write all currency numbers in the pay-in slip”.  Fortunately, I brought my cheque book and I was paying by cheque .  Otherwise I would have written the assignment .

I don’t know why this strange procedure is followed by the LIC.  Even RBI advises not to write anything in the currencies. But this people are forming a separate rule and putting the customers in trouble. What if the same procedure is followed by the banks.

One good thing is LIC will accept the cash payment up to 20K. Otherwise people would spent their precious time in writing the A/C nos. and currency numbers.

Last week I had a very bad experience with HDFC bank and I was disappointed with the worst and poor service. The so called bank took 4 days to credit my local cheque.

Here is the story…

One of my cheque (given to SRIRAM Finance) comes to HDFC on 8th of every month. Since my salary account was transfered from HDFC to Deutsche Bank, there was no fund on my HDFC a/c. So I decided to deposit some amount in my HDFC a/c and presented a ICICI (Cenotaph Road) cheque in the Kodampakkam HDFC ATM on 4th Oct, evening (now I think that was the most useless thing which I ever did).

Usually the other banks would take 1 day to credit your account against the local cheque. But in this stupid HDFC, It took 4 days and finally my account was credited on 8th Oct, sometime in the evening. Meantime the cheque which I gave it to SRIRAM presented to HDFC in the morning and the next moment it was returned by giving the reason “Insufficient Fund”. Also HDFC bank charged me Rs.350/- towards the Cheque return charges.

When I check my account status online, I found that HDFC had considered my cheque which was presented in ATM on 6th, Oct and the same has been updated in my account and was credited my account on 8th. Because of this stupid and slow operating process, I lost my loyalty with SRIRAM and I was asked to pay EMI by cash with the fine of Rs. 250/-.

Here is the transaction details,

I called the HDFC customer care (most of the time you will get disconnected while waiting on the line) and complaint about my issue. The customer care executive didn’t even care about my complaint and kept on repeating there bank policy like a parrot. I wanted to talk to the Customer Care Manager. I was denied twice and finally one lady came on line and introduced herself as a Manager and acted like a parrot ;-). I didn’t want to get tensed by talking about this and I left out.

The story was not ended. After 10 days, my account was again debited Rs. 43.26 towards the service charge for the Cheque return charges. I do not know how much still I need to pay for their laziness and the stupid system.

Finally I decided to end up the relationship with HDFC. Do not want to deal with the bank which does not know how to treat the customers.